Check Your HAZECO Electricity Bill Online — Pakistan's Newest DISCO, 8 Hazara Division Districts
Quick Answer
Enter your 14-digit reference number in the checker above and click Check Bill. Your HAZECO bill amount, due date, units consumed, FAC, and arrears load in under 5 seconds from the official PITC gateway. Free PDF download. No login. Works on 2G — important for Kohistan, upper Mansehra, and remote Battagram areas.
Former PESCO consumers in Hazara: If your meter was registered under PESCO before July 2025, your reference number is the same — HAZECO inherited the same billing system and reference numbers. Your 14-digit number still works. HAZECO helpline: 0992-380550.
What Is HAZECO — Pakistan's Newest DISCO, Operational Since July 2025
HAZECO — Hazara Electric Supply Company — was established when the federal government decided that Hazara Division's electricity consumers deserved a dedicated distribution company closer to their own territory, rather than being administered from Peshawar under PESCO. The separation was announced on 6 January 2023, NEPRA granted the formal 20-year distribution license on 31 October 2023, and independent operations commenced on 1 July 2025 after HAZECO inherited PESCO's infrastructure, staff, meters, and billing records for the Hazara Division.
The practical consequence for you as a consumer: the billing number on your meter did not change. If you were a PESCO consumer in Abbottabad before July 2025, your 14-digit reference number is identical in HAZECO's system. The company name changed; the reference number did not. If an older payment receipt or saved JazzCash biller shows PESCO for a Hazara address, update the company name to HAZECO — but the same reference number will work.
6 Jan 2023Founded by PM Shehbaz Sharif — newest major DISCO in Pakistan
1 Jul 2025Independent operations start — separated from PESCO after 2.5 years of transition
8Districts — not 7 as older guides say
800,000+Consumers — not 0.6M as old page states
210High-tension feeders across Hazara Division
20 yearsNEPRA distribution license — awarded October 31, 2023
HAZECO's 8 Districts and 2 Circles — Including Kolai-Palas That Most Sites Miss
HAZECO covers 8 districts of Hazara Division. Most bill-checking sites list only 6 or 7 — they consistently miss Kolai-Palas Kohistan, which became a separate administrative district and is the 8th district in HAZECO's territory. The company name on your printed bill confirms you are a HAZECO consumer — not the district name or postal address.
Abbottabad — HQHaripur (Hattar)MansehraBattagramTorgharUpper KohistanLower KohistanKolai-Palas
🏙️ Abbottabad Circle
Districts:Abbottabad, Haripur
Key areas:Abbottabad city, Abbottabad Cantt, Havelian, Ilyasi, Supply, Mandian, Haripur city, Hattar Industrial Estate, Khalabat Township, Ghazi
Most urbanised HAZECO circle. Highest consumer density. Abbottabad's educational institutions — AYUB Medical College, COMSATS, Cadet College — and the cantonment draw significant consistent load. Hattar Industrial Estate is the major industrial hub.
Highest density — Abbottabad city + Hattar industrial
🏔️ Mansehra Circle
Districts:Mansehra, Battagram, Torghar, Upper Kohistan, Lower Kohistan, Kolai-Palas
Key areas:Mansehra city, Balakot, Shinkiari, Oghi, Battagram town, Besham, Dasu (Kohistan), Pattan, Komila
Geographically vast — from Mansehra city to the Karakoram Highway corridor north through Kohistan. Pakistan's most challenging grid maintenance terrain is in Kohistan's steep gorges. Remote areas including Torghar see the longest feeder runs in HAZECO.
Remote mountain terrain — winter damage delays common
The PESCO-to-HAZECO Transition — What Changed on 1 July 2025 and What Stayed the Same
⚠ If You Were a PESCO Consumer in Hazara Before July 2025
Your14-digit reference number is unchanged. HAZECO inherited PESCO's complete billing database, meter registrations, and infrastructure for Hazara Division. When HAZECO began independent operations on 1 July 2025, it did not issue new reference numbers — it continued with existing account numbers. The only things that changed: the company name printed at the top of your bill (PESCO → HAZECO), and the company name you select when paying via JazzCash, EasyPaisa, or internet banking. If your saved JazzCash biller still shows PESCO for an Abbottabad or Mansehra address, update it to HAZECO. Your reference number goes in unchanged.
Some billing issues arose during the transition period. A small number of consumers in border areas between HAZECO and PESCO received bills from the wrong company — particularly in areas of Mansehra and Abbottabad districts that share administrative boundaries with PESCO territory. If your bill shows HAZECO but you believe you were always in PESCO territory (Haripur/Attock border, Mansehra/Swat edge), verify by calling HAZECO at 0992-380550 with your meter number. The company name on your current physical bill is always the most reliable confirmation.
Each HAZECO District's Unique Electricity Profile
🏛️ Abbottabad — HAZECO Headquarters
Hazara Division's largest city at 1,256m altitude. Pakistan Military Academy (PMA Kakul), AYUB Medical College, Abbottabad University, and Cadet College Hasanabdal create significant institutional load. Cantonment area has high-quality, stable supply. Tourism — Nathiagali, Thandiani, Dunga Gali — drives summer commercial load spike.
Institutional + tourism — stable urban base
🏭 Haripur — Hattar Industrial Estate
Hattar Industrial Estate is one of KP's largest industrial zones — pharmaceutical factories, chemical plants, textile mills, and food processing units. Industrial consumers at Hattar draw three-phase heavy load 24 hours daily. HAZECO's highest-concentration industrial load is here. Khalabat Township is a major residential hub adjacent to the estate.
Hattar Industrial Estate — HAZECO's largest industrial load
🏔️ Mansehra — Tourism and Agriculture
Gateway to Kaghan Valley — Naran, Shogran, Siri Paye. Hotels, guesthouses, and restaurants along the Kaghan route create a strong summer commercial load surge (June–September) as domestic tourists arrive. Balakot — rebuilt after the 2005 earthquake — has significant educational and residential load. Agriculture in Mansehra's lower valleys adds seasonal irrigation pump load.
Kaghan Valley tourism — summer commercial surge
⛰️ Battagram — KKH Corridor
Battagram sits on the Karakoram Highway (KKH) — Pakistan's critical trade link to China. Road transport and logistics activity, commercial services along the KKH, and residential load in Battagram town. Winter storm damage in Battagram's mountainous areas can delay meter reading and occasionally produce estimated bills that self-correct the following cycle.
KKH trade route — winter storm damage affects meter reads
🌿 Torghar — Remote Upland
Torghar (meaning "Black Mountain") is one of HAZECO's most remote districts — high altitude, sparse population, mountainous terrain. Grid infrastructure is limited compared to southern Hazara districts. Estimated readings are more frequent than elsewhere in HAZECO. New connections in recently electrified Torghar villages take longer to appear in the PITC system.
Most remote — longest new-connection registration lag
🏞️ Kohistan (Upper, Lower, Kolai-Palas)
Three districts along the Indus River gorge — among the most geographically challenging distribution environments in Pakistan. Steep terrain, limited road access, and the powerful Indus current make infrastructure maintenance extremely difficult. The Diamer-Bhasha Dam construction site in Kohistan creates a significant HAZECO industrial consumer in the coming years. Winter storm damage frequently disrupts feeders.
Most challenging terrain — Pakistan's steepest gorge feeders
Hattar Industrial Estate — HAZECO's Largest Industrial Consumer Concentration
🏭 Hattar Industrial Estate, Haripur — HAZECO's Industrial Heartland
Hattar Industrial Estate is one of Khyber Pakhtunkhwa's most developed industrial zones. Located in Haripur district within HAZECO's Abbottabad Circle, Hattar hosts pharmaceutical manufacturers, chemical plants, textile mills, food processing companies, and general industrial units. Most factories run three-shift operations drawing continuous three-phase load. HAZECO's industrial tariff consumers at Hattar account for a disproportionate share of the company's total unit sales despite being a small fraction by connection count. No other HAZECO district comes close to Hattar's industrial electricity intensity.
The Hattar estate also includes Khalabat Township — a planned residential area for estate workers and management that generates significant domestic load adjacent to the industrial zone. For HAZECO's load planning and network management, Haripur district's Hattar-Khalabat corridor is the most commercially significant consumption cluster in the entire 8-district territory.
Residential consumers in Haripur district sometimes notice bill patterns different from Abbottabad city — transformer loading near the industrial estate and the estate's demand spikes during peak production hours can affect residential supply voltage. If you live in Haripur near Hattar and experience frequent voltage fluctuations or outages, the industrial loading pattern is a contributing factor. Report persistent voltage issues at 0992-380550 — HAZECO has obligations under NEPRA's quality of supply standards to maintain voltage within prescribed limits.
HAZECO's Two Billing Seasons — Why Winter Is Expensive and Summer Surprises Hotels
Hazara Division is one of the few Pakistani DISCO territories where residential summer bills are lower than winter bills for most consumers. Abbottabad sits at 1,256 metres. Mansehra is higher. Even in July — Pakistan's hottest month on the plains — Abbottabad rarely reaches 32°C. AC units are uncommon in most Hazara households and unnecessary for 7 to 8 months of the year. What drives billing is winter heating.
❄️ October–February (Residential Peak)Electric geysers, room heaters, and extended lighting hours drive Hazara's winter bill spike. Abbottabad households with a single electric heater running 6 hours daily add 36 units monthly — enough in many households to cross the 200-unit slab boundary. Mansehra and Battagram at higher altitudes see longer heating seasons. Compare your December bill against last December, not against August.
☀️ June–September (Tourism Commercial Peak)Residential demand stays moderate — no AC load in most Hazara homes. But hotels, guesthouses, and restaurants in Nathiagali, Kaghan Valley (Naran, Shogran), Thandiani, and Balakot run at near-full capacity. A 50-room guesthouse in Naran that draws minimal load in January runs 50 ACs, full kitchen, and hot water systems simultaneously in August. HAZECO's commercial consumption spikes significantly in summer even as residential bills stay low.
Tourism sector consumers in Kaghan, Nathiagali, and Galiyat: Your meter is almost certainly registered as commercial — not domestic. Commercial tariff rates are higher than domestic A-1. If your guesthouse or hotel is registered as domestic by mistake, you are currently paying the wrong (lower) rate — a future tariff reclassification will produce a significant bill correction and potential arrears demand. Verify your tariff category on your printed bill and contact your HAZECO subdivision office if you believe it is miscategorised.
How to Check Your HAZECO Bill — 3 Methods That Work Across Hazara's Terrain
Method 1 — Online via ECheckBills (Fastest, Works on 2G)
Enter your 14-digit reference number in the checker above and click Check Bill. ECheckBills queries the PITC gateway with server-side caching that keeps the page fast through the 10 AM to 2 PM congestion window. The page is deliberately lightweight — it loads usably on 2G mobile data, which matters for consumers in Kohistan, upper Mansehra, and remote Torghar where 4G coverage is absent beyond main town centers.
Kohistan and Torghar consumers: Download the duplicate PDF when you have reliable connectivity — in Besham, Dasu, or any town with stable signal. The downloaded PDF needs no internet to display. When your bill is due, you already have it saved without needing to reconnect.
Method 2 — HAZECO Helpline 0992-380550
Call HAZECO's Abbottabad headquarters (Mon–Sat, 8 AM–8 PM) with your full address, meter number, or CNIC. Staff retrieve your reference number while you wait. This is also the channel for confirming whether your connection transferred correctly from PESCO to HAZECO in the July 2025 transition — give your meter number and previous bill details if you have them.
Method 3 — HAZECO Official Portal hazeco.com.pk
HAZECO's official website launched with independent operations in July 2025. The portal provides account management, complaint filing, and net metering application tracking. Bill checking through the portal works but is slower than ECheckBills during peak hours. Use the official portal when you need to verify your tariff category, sanctioned load, or account registration details that are not visible in the PITC gateway view.
Every Charge on Your HAZECO Bill — Including the 2026 Fixed Monthly Charge
HAZECO collects charges set by NEPRA, FBR, and the KP provincial government. As a KP province DISCO like PESCO and TESCO, HAZECO applies KP's Electricity Duty — not Punjab's or Sindh's rate.
Bill Field | Set By | Variable? | What to Check |
|---|---|---|---|
Tariff Category (A-1P / A-1 / B-1) | NEPRA rules | Conditional / Fixed at connection | A-1P = Protected domestic (≤200 units). A-1 = Unprotected domestic. B-1 = Commercial (tourism hotels, restaurants, shops). Verify your category — Kaghan/Nathiagali hotel owners especially should check this |
Units Consumed | Your meter | Yes | Subtract previous from current reading. "EST" = estimated reading — common in Kohistan and Torghar during winter when road access is limited. Photograph meter immediately if you see EST |
Fixed Monthly Charge | NEPRA — SRO 279(I)/2026 | No — per kW sanctioned load | New in 2026. Applies per kW even at zero consumption. Lifeline consumers exempt |
Energy Charges | NEPRA — slab rates | Yes — units × slab rate | Verify with bill calculator. Crossing 200 units reprices ALL units that month |
FAC (Fuel Adjustment Charge) | NEPRA — monthly | Yes — changes every month | Hazara winter: adds Rs. 500–1,800 on a typical bill. Track at FPA Tracker |
NJ Surcharge | Federal — Neelum-Jhelum project | No — Rs. 0.10–0.35/unit | Fixed — not a billing error |
FC Surcharge | Federal — circular debt | No — Rs. 0.43–3.23/unit | Fixed — not a billing error |
KP Electricity Duty | KP provincial government | No — KP provincial rate | GST does NOT stack on this line. Same KP Electricity Duty as PESCO and TESCO consumers |
GST 17% | FBR — federal tax | Proportional | On energy + FAC + NJ + FC surcharges. NOT on PTV fee or fixed charges. Lifeline consumers exempt |
PTV Licence Fee | Federal — PTV Corporation | No — Rs. 35 domestic flat | No GST — same for all consumers |
Arrears | Previous unpaid balance | Yes — 10% compounds | During the PESCO-HAZECO transition some accounts carried arrears that were disputed — verify any arrears showing on your bill are genuinely yours by calling 0992-380550 with your reference number and asking for a bill history |
Why Your HAZECO Bill Is Higher in Winter — And What Causes Unexpected Spikes
Crossing 200 Units in Abbottabad's Cold Season
Abbottabad's altitude means winters are genuinely cold — October through February regularly drops to 2–8°C at night. An electric geyser running 2 hours daily adds 40 to 60 units monthly. Add one room heater for 4 hours daily and another 48 to 60 units. A household at 120 units in August can easily reach 230 units in December — well above the 200-unit slab boundary.
✅ Protected — 195 Units~Rs. 1,950Base energy charges only
❌ Unprotected — 215 Units~Rs. 5,590Rs. 3,640 more for 20 extra units
The crossing also locks the household into the unprotected slab for 6 consecutive months. A December crossing in Abbottabad keeps bills elevated through May — even in the mild spring months when consumption falls back below 200 units. Photograph your meter on the 1st and 15th of every month from October through February. Mid-cycle tracking gives you 2 weeks to reduce geyser or heater hours before the billing cycle closes.
Kohistan and Torghar — Estimated Readings and Winter Delays
In Kohistan's steep gorge terrain and Torghar's remote uplands, HAZECO meter readers face access problems in winter. Damaged roads, snowfall, and the Karakoram Highway closure in sections mean that some meters go unread for 1 to 2 cycles and receive estimated readings instead. These can be higher or lower than actual consumption. If your bill shows "EST" next to the meter reading, call 0992-380550 immediately and report your actual reading before the due date. Any overpayment from an estimated high reading appears as credit on the following bill.
FAC Peaks in High-Demand Months
NEPRA's monthly Fuel Adjustment Charge reflects national generation costs. Hazara's winter heating peak coincides with national gas demand increases — when domestic heating across Pakistan rises, grid generation costs increase and FAC rises with them. In 2026, FAC ranged Rs. 1.50 to Rs. 6.80 per unit. On a 300-unit Abbottabad winter bill, that swing represents Rs. 450 to Rs. 2,040 in additional charges with no change in meter reading. Track at the FPA Tracker.
How to File a HAZECO Billing Complaint
Photograph your meter — dated, with reading and serial number clearly visible.In remote Kohistan and Torghar areas where readers visit infrequently, your dated photograph is the primary evidence of actual consumption. Take it immediately when a suspect bill arrives.
Call HAZECO helpline 0992-380550 first.HAZECO's Abbottabad HQ — give your reference number and describe the discrepancy with specific figures. Note the complaint number. Abbottabad and Haripur urban complaints typically resolve within 7 to 15 days. Kohistan and remote Mansehra complaints often require a subdivision office visit for faster results.
File online via CCMS at ccms.pitc.com.pk/complaint.Select Billing Complaint, enter reference number, describe with exact figures, attach meter photograph, submit. Save the CCMS tracking ID. This creates a formal timestamped record for NEPRA escalation.
For PESCO-era disputes — mention the transition date.If your billing issue dates from the July 2025 transition — accounts that seemed to carry forward incorrect arrears, or tariff categories that changed incorrectly during the PESCO-to-HAZECO transfer — mention this explicitly when filing. HAZECO has a specific obligation to resolve transition-related billing corrections under the NEPRA license terms.
Escalate to NEPRA after 30 days.File at nepra.org.pk/complaintsregulatory.aspx with your CCMS tracking number. NEPRA's consumer helpline: 0800-63772. NEPRA directed HAZECO under its licensing terms to adhere to strict consumer service standards — it has authority to compel correction and refund.
Pay before disputing — always. HAZECO can disconnect for non-payment during an active complaint. Pay the undisputed portion before the due date. The 10% late surcharge and reconnection fee compound on top of whatever billing dispute already exists.
How to Pay Your HAZECO Bill
Method | Fee | Clears In | Notes for Hazara Division |
|---|---|---|---|
JazzCash app | Free | 2–4 hours | Select HAZECO (not PESCO) if you updated from a prior saved biller. Most widely used across Hazara Division |
EasyPaisa app | Free | 2–4 hours | Alternative mobile wallet — available in Abbottabad, Mansehra, and most district towns |
Raast (any bank app) | Free | Instant | Fastest clearance — zero delay risk near due date |
HBL / Meezan / MCB internet banking | Free | Same day | All major banks support HAZECO — well networked in Abbottabad and Haripur |
1-Link ATM | Rs. 20 | Same day | Available in Abbottabad, Haripur, Mansehra, Battagram town |
HAZECO franchise counter | Free | Immediate | Cash payment — Abbottabad and Haripur franchises accept PDF on phone screen |
NADRA e-Sahulat | Rs. 10–20 | Same day | Available in Kohistan (Besham, Dasu), Torghar, and remote Mansehra talukas where banks are absent |
Pakistan Post | Free | Same day | Post offices across Hazara Division accept HAZECO bills — useful in Balakot and Kohistan towns |
Pay at least 2 days before the due date. In Kohistan and remote Mansehra, mobile connectivity can be patchy — pay the moment you have reliable signal, not on the due date morning. A 10% late surcharge on a Rs. 5,000 Abbottabad winter bill is Rs. 500 lost to a scheduling oversight.
5 Ways to Reduce Your HAZECO Bill — Specific to Hazara Division
Switch electric geysers to gas or solar water heating where available. An electric geyser running 2 hours daily in Abbottabad adds 40 to 60 units monthly — one of the largest single appliances on a Hazara winter bill. Abbottabad and Haripur have gas supply availability. Switching a geyser from electric to gas for the 5-month cold season (October–February) saves 200 to 300 units annually — often determining whether you stay protected (under 200 units) across the winter. Solar water heaters work even in Hazara's mild winter days and pay back within 2 to 3 years.
Photograph your meter on the 1st and 15th of every month from October through February. Hazara's winter is when 200-unit crossings happen. Mid-cycle tracking on the 15th of October through February gives you 2 weeks to reduce geyser hours or turn off unused room heaters before the billing cycle closes. By the time the bill arrives, the decision is 4 weeks old and locked.
For Kaghan Valley and Nathiagali hotel/guesthouse owners: verify your commercial tariff category before peak season. A hotel registered as domestic instead of commercial saves money today but faces a reclassification demand later — potentially with arrears backcharge. Commercial tariff B-1 applies to hotels and guesthouses. Verifying and self-correcting now avoids a larger correction during peak season when cashflow is tightest.
Insulate geyser tanks and heating pipes. In Abbottabad and Mansehra's cold winters, uninsulated pipes and geyser tanks lose heat to ambient air within 30 to 45 minutes of heating. A geyser running 4 times daily to maintain temperature consumes twice what a single well-insulated heating cycle would. A Rs. 3,000 insulation blanket for a geyser tank pays back within one winter billing cycle for a Hazara household.
Pay via JazzCash 2 days before the due date — update the biller from PESCO to HAZECO first. If your JazzCash saved biller still shows PESCO for a Hazara address, update it to HAZECO before your next payment. Paying PESCO for a HAZECO meter will fail to credit the correct account. The update takes 30 seconds: JazzCash → Bill Payments → Electricity → HAZECO → enter reference number → save. One update now prevents a missed payment and 10% late surcharge every month going forward.
HAZECO Contact Numbers — 2026
HAZECO Helpline0992-380550
National Fault Line118 (24 hrs)
NEPRA Consumer0800-63772
HAZECO Officialhazeco.com.pk
HAZECO HQAbbottabad, KP
Frequently Asked Questions
Sources & Verification
Wikipedia — Hazara Electric Supply Company — Founded 6 January 2023 by PM Shehbaz Sharif; separated from PESCO; Abbottabad HQ
Profit by Pakistan Today — May 27, 2025 — NEPRA 20-year license awarded October 31, 2023; 210 high-tension feeders; 800,000 consumers; peak demand 712 MW; 2,346 GWh energy sales FY2023-24; CTBCM obligation; MIRAD unit requirement
HAZECO Official — hazeco.com.pk — 8 districts confirmed; independent operations commenced 1 July 2025; Abbottabad HQ; "8 districts of Hazara region"
QuickBill — HAZECO Coverage — Abbottabad Circle and Mansehra Circle structure; Hattar Industrial Estate; Khalabat Township; 800,000+ consumers
NEPRA — S.R.O. 279(I)/2026 tariff, monthly FAC, consumer complaint portal 0800-63772
PITC — central billing gateway, CCMS complaint system
Tariff rates, FAC figures, and NEPRA regulations change regularly. Verify current rates at nepra.org.pk. For billing disputes contact HAZECO at 0992-380550 or NEPRA at 0800-63772 after 30 days.